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Solve all doubts for you to start an online business!

Here, you will find the most common problems. Learn more about taocarts system solutions and other user-interested issues

Can I open an online taobao agency website for free?

YES - We provide all cross-border trading companies with a free start-up plan sponsored by taocarts. We create a website for you for free, you can try the taocarts system for free for 14 days

Can I use the language of my country?

YES - taocarts supports global languages, you need to provide translations of some fixed fields

Can I use an existing domain name?

YES - The Taobao agent website can use the existing domain name, or you can buy a new domain name from the official Alibaba Cloud website, we will help you purchase it。

Do i need web hosting?

NO - All taocarts plans include secure and fast virtual hosts. We use Alibaba Cloud servers, whose data centers cover 21 regions around the world, enough to ensure that your website runs quickly

Do I need an SSL Certificate??

YES - We will assist you in applying for the SSL certificate of the website domain name to ensure the security of the information transmitted by the customer on the website. This fee is not included in the current monthly package and needs to be paid separately

How to create the perfect design for my website?

You can use the professional website template provided by taocarts, and we will help you adjust it. If you need help from the design department, please contact the customer support team

How do customers pay me?

taocarts provides a variety of payment methods for you to choose from, which will enable you to collect payments from customers. You can choose between PayPal, credit/debit card and bank transfer

Can I use the taocarts system without any technical knowledge?

YES - You only need to submit relevant information as prompted by customer support, or modify the information directly in the system background. taocarts technical team will continue to serve you

How to sign a contract?

We provide you with a monthly payment contract or a custom development contract, depending on your choice

Can the plan be changed in the future??

Of course! - You can upgrade or downgrade your plan at any time

What other expenses?

The monthly fee includes domain name fees and web hosting fees, but does not include SSL certificate fees

Can I cancel my account at any time?

Can - If you are sure that taocarts is not the most suitable e-commerce platform for your business, just cancel your account