Start your online business and solve all your concerns!


Can I open a purchasing website for free?

yes - We offer a free start-up program sponsored by taocarts for all cross-border trading companies. We create a website for you for free. You can try taocarts system for 14 days for free

Can I use my own language?

yes - taocarts supports global languages. You need to provide translation of some fixed fields

Can I use my existing domain name?

yes - Your purchasing website can be set to use your existing domain name, or you can purchase a new domain name from Alibaba cloud's official website

Do I need web hosting?

no - All taocarts plans include network hosting optimized for running your online website. We use Alibaba cloud server data centers in 21 regions around the world, which is enough to ensure the rapid and normal operation of your website

Do I need an SSL certificate?

yes - We will assist you to apply for the SSL certificate of your website domain name to ensure the security of the information transmitted by customers on the website. This fee is not included in the current monthly payment plan and needs to be paid separately

How to create a perfect design for my website?

You can use the professional website template provided by taocarts. We will help you adjust it slightly. If you need the help of the design department, please contact the customer support team

How do customers pay me?

taocarts offers a variety of collection methods for you to choose from, which will enable you to collect from customers. You can choose between PayPal credit card, debit card and bank transfer

Can I use taocarts without any technical knowledge?

yes - You just need to submit relevant information according to the tips of customer support or modify the information directly in the system. taocarts technical team will continue to serve you

How to sign a contract?

We will make your project exclusive contract according to your purchase content, and both parties will sign and seal it after confirmation. If you are overseas, you can sign the contract in the form of scanned copy, and the contract signing specification meets the legal requirements.

Can I change the package later?

Of course! - You can upgrade or downgrade your package at any time

What other expenses do you have?

The monthly fee includes the domain name fee and the network hosting fee does not include the SSL certificate fee

Can I cancel my account at any time?

sure - If you decide that taocarts is not the most suitable e-commerce platform for your business, just cancel your account